Complaints & Regulatory Information
We hope to meet or exceed client expectations on every matter we undertake. If, however, you are dissatisfied and wish to complain about our services please click here to view our complaints procedure.
Work done by this firm (including consumer credit matters) is regulated by the Solicitors Regulation Authority, except for work done as Insolvency Practitioners (D.S.M Edwards and J.L Chillery-Belcher are regulated as insolvency practitioners in the UK by the Institute of Chartered Accountants in England & Wales -the “ICAEW”) and as Notaries (DSM Edwards, CT Pointon and AD Lees are regulated as notaries in England & Wales by the Faculty Office of the Archbishop of Canterbury). The procedures for complaints about insolvency practitioner and notary matters vary as noted below and the Solicitors Regulation Authority is not involved with them.
Click here to visit the SRA website.
Our SRA number is: 401104
To view the SRA’s code of conduct, please click here.
Complaints about Insolvency Work
An insolvency practitioner (IP) has to comply with the law, standards set out in the Statements of Insolvency Practice, the Insolvency Code of Ethics and ICAEW’s insolvency licensing regulations. If you are concerned the IP may not have followed any of these standards, please contact our Complaints Officer using the information in the link above. You can complain to the Insolvency Service via their online complaint form but we will try to resolve your complaint before you do so.
If you are challenging the decisions of an IP, there are procedures under insolvency legislation that you need to follow. The IP acts under statutory rights and powers; only the courts have the power to decide if the IP has exercised them properly. ICAEW cannot intervene in these matters; for example, retention of title.
Complaints about Notarial Work
Our Notarial work is regulated by the Faculty Office of the Archbishop of Canterbury,
1 The Sanctuary, London SW1P 3JT Tel: 020 7222 5381
If you are dissatisfied about the service you have received, please tell our Complaints Officer using the information in the link above as soon as practicable.
If we are unable to resolve the matter you may then complain to the Notaries Society (of which our notaries are members) which has a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write with full details of your complaint to The Secretary of The Notaries Society, 23 Sandhill Road, Northampton. NN5 5LH (but do not enclose any original documents)
Email: [email protected] Tel: 01604 758908
If you have difficulty making a complaint in writing you may ask the Notaries Society or the Faculty Office for assistance.
If you are not happy with the result under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified us that you were dissatisfied, be eligible to complain to the Legal Ombudsman,
PO Box 6806, Wolverhampton, WV1 9WJ Tel : 0300 555 0333
If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within 6 months of receiving a final response to your complaint and within 6 years of the act/omission; or (if the act/omission was over 6 years ago but after 5 October 2010) 3 years from when you knew or should reasonably have known there was cause for complaint.
If you are a consumer and still dissatisfied then we will be willing to engage in mediation of the dispute and will on request propose a mediator.
The firms VAT number is: GB 294 792 406