About the Role

An excellent opportunity has arisen in our busy growing I.T Team and we are looking for a Helpdesk Technician to join the team. This would be entry level position; the ideal candidate would have some experience of working within the IT industry or have experience of a technical apprenticeship. This person must have passion for new technologies and a desire to learn.

You would be joining a team of 3 in a rapidly changing environment, reporting directly to the IT Manager.

Day to day duties include the following:

• Answer the helpdesk telephone calls.
• Monitor helpdesk calls logged via TOPdesk.
• Troubleshoot user issues remotely and face to face.
• Assist with new starters and leavers – setting up equipment and eventually running inductions.
• Configure user endpoint devices (Laptops, iPhones).
• Immediately assist with a roll out of laptops to all staff.

Preferred experience of the following but not essential:

• Active directory administration.
• Hardware support and troubleshooting.
• Citrix administration.
• Office 365 administration.
• Teams Voice integration.
• 8X8 phone system administration.
• Azure AD experience.

You will have:

• Excellent communication and customer service skills.
• Keen to learn new systems and a general interest in technology.
• Strong problem-solving skills.
• Solid IT background and technical ability.
• Comfortable taking phone calls.
• Confident in new situations.

About Aaron & Partners LLP

We are a highly reputable law firm with offices in Chester and Shrewsbury and more than 20 recommendations from the two main independent legal directories, Legal 500 and Chambers & Partners.

We pride ourselves on providing high quality, results focused legal advice through a dedicated partner-led service. Much of the work we undertake is ‘bespoke’, requiring unique solutions to unique problems and a breadth of commercial understanding and appreciation.

The firm is growing, ambitious and constantly evolving and we expect the same from our employees.

Hours of work & Benefits

This is a full-time position split between Chester and Shrewsbury i.e. 2 days per week in the Shrewsbury office and 3 in Chester.

We offer a competitive salary and an excellent benefits package including:

– 5 weeks annual holiday (increasing with long service)

– Enhanced pension

– Healthcare scheme

– Death in service benefit (4 x annual salary)

– Supported parking scheme

– and more…….

We are an equal opportunities employer and are committed to ensuring that all job applicants are treated equally and without discrimination.

As a firm we proactively promote a positive working environment and “The A&P Way”

If you are interested in applying for this exciting opportunity, please send your CV, along with a covering letter to Jane Dearsley by email to [email protected] or by post to 5-7 Grosvenor Court, Foregate Street, Chester, CH1 1HG.