Chester 01244 405 555

Grosvenor Court
Foregate Street Chester
Cheshire CH1 1HG
DX: 19990 Chester


Shrewsbury 01743 443043

Lakeside House
Oxon Business Park
Shrewsbury SY3 5HJ
DX: 148563 Shrewsbury 14

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Airport City, Manchester 0161 537 3324

Offices 204 and 205
Manchester Business Park
3000 Aviator Way
Manchester M22 5TG

About the Role

An excellent opportunity has arisen in our busy growing I.T Team and we are looking for a Helpdesk Technician to join the team. This would be entry level position; the ideal candidate would have some experience of working within the IT industry or have experience of a technical apprenticeship. This person must have passion for new technologies and a desire to learn.

You would be joining a team of 3 in a rapidly changing environment, reporting directly to the IT Manager.

Day to day duties include the following:

  • Answer the helpdesk telephone calls.
  • Monitor helpdesk calls logged via TOPdesk.
  • Troubleshoot user issues remotely and face to face.
  • Assist with new starters and leavers – setting up equipment and eventually running inductions.
  • Configure user endpoint devices (Laptops, iPhones).
  • Immediately assist with a roll out of laptops to all staff.

Preferred experience of the following but not essential:

  • Active directory administration.
  • Hardware support and troubleshooting.
  • Citrix administration.
  • Office 365 administration.
  • Teams Voice integration.
  • 8X8 phone system administration.
  • Azure AD experience.

You will have:

  • Excellent communication and customer service skills.
  • Keen to learn new systems and a general interest in technology.
  • Strong problem-solving skills.
  • Solid IT background and technical ability.
  • Comfortable taking phone calls.
  • Confident in new situations.

About Aaron & Partners LLP

We are a highly reputable law firm with offices in Chester and Shrewsbury and more than 20 recommendations from the two main independent legal directories, Legal 500 and Chambers & Partners.

We pride ourselves on providing high quality, results focused legal advice through a dedicated partner-led service. Much of the work we undertake is ‘bespoke’, requiring unique solutions to unique problems and a breadth of commercial understanding and appreciation.

The firm is growing, ambitious and constantly evolving and we expect the same from our employees.

Hours of work & Benefits

This is a full-time position split between Chester and Shrewsbury i.e. 2 days per week in the Shrewsbury office and 3 in Chester.

We offer a competitive salary and an excellent benefits package including:

– 5 weeks annual holiday (increasing with long service)

– Enhanced pension

– Healthcare scheme

– Death in service benefit (4 x annual salary)

– Supported parking scheme

– and more…….


We are an equal opportunities employer and are committed to ensuring that all job applicants are treated equally and without discrimination.

As a firm we proactively promote a positive working environment and “The A&P Way”

If you are interested in applying for this exciting opportunity, please send your CV, along with a covering letter to Jane Dearsley by email to [email protected] or by post to 5-7 Grosvenor Court, Foregate Street, Chester, CH1 1HG.

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