We hope to meet or exceed client expectations on every matter we undertake. If, however, you are dissatisfied and wish to complain about our services please click here to view our complaints procedure.
Work done by this firm (including consumer credit matters) is regulated by the Solicitors Regulation Authority, except for work done as Insolvency Practitioner (regulated by the Insolvency Practitioners Association), and notarial work (regulated by the Faculty Office of the Archbishop of Canterbury).
Click here to visit the SRA website.
Our SRA number is: 401104
To view the SRA’s code of conduct, please click here.
DSM Edwards is authorised as an insolvency practitioner by the Insolvency Practitioners Association (IPA). A complaint relating to an IPA authorised insolvency practitioner’s regulated work must be directed through the common Complaints Gateway hosted by the Insolvency Service in Leeds. If the complaint is within the scope of the complaints system it will then be passed to the IPA for further enquiry.
The Complaints Gateway covers complaints against insolvency practitioners acting in their capacity as an insolvency practitioner in a particular insolvency procedure. The Complaints Gateway does not cover complaints made against insolvency practitioners in relation to insolvency procedures governed by Northern Ireland legislation: these complaints need to be made directly to the relevant authorising body of the insolvency practitioner concerned.
The Regulator cannot intervene directly in any insolvency case, nor overturn the decision of an insolvency practitioner, nor that of any Court. A regulator will consider a referral within the context of whether the actions or behaviour of the insolvency practitioner may result in the insolvency practitioner being liable to disciplinary action. For instance there must be an indication of a breach of the insolvency legislation, Statements of Insolvency Practice, Recognised Professional Body’s regulations and guidance or code of ethics. The allegations should be capable of being supported with evidence.
Complaints to the single Complaints Gateway may be made either by calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 8am to 5pm), or completing and emailing the online complaints form on the Insolvency Service website, completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.
The IPA encourages you to try to resolve the complaint with the insolvency practitioner before approaching the Complaints Gateway. You can contact DSM Edwards, or our Complaints Officer.
Please note that the Legal Ombudsman does not deal with matters regulated by the IPA and so paragraphs 23(2) to 23(5) of our standard Terms of Retainer are not applicable.
Complaints about Notarial Work
Our Notarial work is regulated by the Faculty Office of the Archbishop of Canterbury,
1 The Sanctuary, London SW1P 3JT Tel: 020 7222 5381
If you are dissatisfied about the service you have received please tell us as soon as practicable.
If we are unable to resolve the matter you may then complain to the Notaries Society (of which our notaries are members) which has a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write with full details of your complaint to The Secretary of The Notaries Society, 23 Sandhill Road, Northampton. NN5 5LH (but do not enclose any original documents)
Email: [email protected] Tel: 01604 758908
If you have difficulty making a complaint in writing you may ask the Notaries Society or the Faculty Office for assistance.
If you are not happy with the result under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified us that you were dissatisfied, be eligible to complain to the Legal Ombudsman,
PO Box 6806, Wolverhampton, WV1 9WJ Tel : 0300 555 0333
If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within 6 months of receiving a final response to your complaint and within 6 years of the act/omission; or (if the act/omission was over 6 years ago but after 5 October 2010) 3 years from when you knew or should reasonably have known there was cause for complaint.
If you are a consumer and still dissatisfied then we will be willing to engage in mediation of the dispute and will on request propose a mediator.
The firms VAT number is: GB 294 792 406