Managing Conflict in the Work Place
5th November, 2019
Shropshire Chamber of Commerce,
Stafford Park 4,
9:30am - 11:30am
This is the third of three seminars encompassing people management issues with the relevant legal frameworks that underpin all HR processes. Relevant for CEO’s, Directors, Senior Leaders, HR and anyone wishing to enhance their skills.
This course will look at gaining more self-awareness in communication style, and how different personalities can create conflict and how to resolve that. Also discover the strategies used to support your communication style, and the legalities required.
Relevant for CEOs, Directors, Senior Leaders, HR and anyone wishing to enhance their leadership and management skills supported by a legal context.
- Highlight common areas of conflict and how to approach them differently.
- Understand more about your own communication/behavioural strengths and development areas which can help you to understand others better and thus minimise potential conflict areas in the work place.
- Look at the legal requirements to have in place to safeguard your organisation’s objectives and ways of dealing with different types of conflict in the workplace.
The seminar will
- highlight how an understanding of different personality types can help you become more aware of your behavioural preferences and then those of others.
- explore where and when tensions arise, and touch on strategies to mitigate them.
- look at how legal structures can support and protect your business when despite the best efforts conflict does arise and the options that are available to you in such circumstances.
- Gaining more self-awareness of the strengths and development areas in your own communication style. How different personality styles can inadvertently create conflict, and how to mitigate this.
- Hear about techniques and strategies that can support your communication style which can minimise potential conflict areas and build strong and lasting relationships with employees and customers alike.
- Understand the legal requirements and options available to you that can protect you and your business from the costly, and negative internal and external impact of badly managed conflict.
- A chance to reflect on what you already have in place and what you could enhance in both the soft skills and HR processes and the legal protection around your organisation’s communication style.