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16th July, 2014

Consumer Protection Guidance For Lettings Professionals


The Competition and Markets Authority (“CMA”) has published guidance for lettings agents and residential landlords to help them comply with consumer law in connection with the private rental sector.

The key points to some are:-

• Ensure landlords and tenants know what your charges are;
• Use clear and accurate advertising;
• Give tenants clear information before they move in;
• Deal fairly with people and do not seek to rely on unfair contract terms;
• Carry out repairs and other services promptly using reasonable care and skill;
• Explain clearly to tenants how to end a tenancy.

This code complements the industry codes of conduct that exist.
The guidance can be read in full here  with a useful summary here.



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